Understanding Priorities For Timeout Settings: Timeout numbers can be set in three different places:ġ) Sub Account > Settings > Team Management tab > Edit user > Call & Voicemail SettingsĢ) Sub Account > Settings > Phone Numbers > Pencil Icon for a specific phone number To replace the original voicemail of the forwarding number, you'll need to set a "Timeout" number, otherwise, the call will ring by default for 60 seconds, during which time the original voicemail of the forwarding number will usually trigger and we will not be able to replace it with the uploaded recorded voicemail. You can also click on the contact name to listen to the recordings in the C onversation page. When contact calls the Twilio number, we will ring the forwarding number for 10 seconds based on the call timeout set, after 10 seconds, if no one picks up, the contact will hear the voicemail recording.Ĭlick on Reporting > Call Reporting > Scroll to the right and click on the arrow down button to expand each call When the contact calls the Twilio number that's not assigned to any users, and if the contact is also not assigned to any users, we will play the Voicemail For The Business if no one picks up. If the contact is assigned to the user OR if the Twilio number is assigned to the user, when they call the Twilio number and user didn't pick up, we will play the User voicemail hereĢ) Voicemail For The Business - Sub-Account > Settings > Business Profile tab > Scroll down to Call & Voicemail Settings > Upload mp3/wav file ![]() ![]() Learn more on how to Assign Twilio Numbers to Users Voicemail files (mp3 format) can be set in two different places:ġ) Voicemail For Users - Sub-Account > Settings > My Staff tab > Edit User > Expand Call & Voicemail Settings > Upload mp3/wav file Pick a website and record your voicemail online: Modified on: Fri, 24 Feb, 2023 at 4:15 PM Solution home Phone System Voicemail Voicemail For Company And For Users
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